C01 - Telephone Fundamentals
Powersports Phone Training - Telephone Fundamentals
C02 - Call Handling Essentials
You may be the first and only contact a person may have with your dealership or department. In this lesson, you will learn essential call handling skills.
C03 - Asking The Right Questions
Asking questions uncovers information people may not volunteer readily. The better your information, the better you can serve your customers. In this lesson, you’ll learn a variety of techniques that will enable you to improve your phone...
C04 - Customer Needs & Analysis
In this lesson, you’ll learn a variety of techniques that will enable you to improve your phone skills by connecting with your customers while effectively overcoming objections. We’ll cover telephone tactics that will help you to build strong...
C05 - Discussing Quotes & Availability
You will learn best practices for giving quotes over the phone along with how to use the information you have learned about your customers to guide them through alternatives in your inventory. We will also discuss how to hold onto gross and...
C06 - The Art of Persuasion
There are many skills needed to be a successful salesperson, mastering the art of persuasion is an essential part of creating that success. Learning to be more persuasive in sales leads to higher sales volume and gross, and allows you, the...
C07 - Power of Appointment Confirmations
Booking strong appointments that are confirmed by either ALMA or your manager– and making sure your prospects experience a smooth interaction with your dealership no matter the method of the appointment – all set the stage for a profitable...
C08 - Setting Goals & Staying Motivated
Most of us know sales goals as a set number to hit each month yet, in reality, they are really individual actions. In this lesson, you will learn that a sale isn’t just a sale. It is calls, appointments, demos, emails, text messages, etc that...
C09 - Discussing Pricing Objections
Throughout these phone training videos, we’ve emphasized that excellent telephone skills are among the most important skills an Internet sales professional can have. Being able to maintain control of the conversation and gather important...
C10 - TIming Objections
This lesson is a continuation of our discussion of how to overcome the various types of timing based objections you will hear when handling sales calls.